Monday, August 01, 2011

Set Up To Fail: Albany NY Post Office Closing

Years ago I worked for a company that deliberately set up a certain group of employees (people who had been there long enough to be earning more than $15 an hour and had full medical and dental coverage paid by said company).

We all saw right through the scheme, but in adherence to and under New York State law, they fired us all for "poor performance". Here's how they did it: the employees who were targeted for booting were all put on a marketing program that used a predictive dialer to pre-dial all of the phone calls which were then directed to available workstations. The data base was so old and so well-scrubbed, that most reps were lucky if they got 5 calls an hour! (And those 5 calls were junk or wrong numbers). Two of the 15 or so reps actually dozed off while waiting for the next call (you weren't allowed to read or websurf or do anything else at all while "on duty"), which resulted in immediate on-the-spot termination. Within 5 weeks, all of the employees in that group were dismissed. The company got so comfortable shitcanning employees that it got careless. And then one day it was gone.

My neighborhood post office has been without the ability to process credit or debit cards since Tuesday July 26th. This photo was taken today:
An awful ot of people don't carry cash these days - opting to use plastic... how inconvenient is having to use cash you don't have, with no ATM nearby (except for one at the nearby keybank which charges $5 for "foreign" plastic)

The US Postal Service is threatening to shutter poorly-performing post offices. Hmmmm... isn't this what we might call "setting up a deliberate fail" just like the old telemarketing company did?



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