Monday, August 01, 2011

Set Up To Fail: Albany NY Post Office Closing

Years ago I worked for a company that deliberately set up a certain group of employees (people who had been there long enough to be earning more than $15 an hour and had full medical and dental coverage paid by said company).

We all saw right through the scheme, but in adherence to and under New York State law, they fired us all for "poor performance". Here's how they did it: the employees who were targeted for booting were all put on a marketing program that used a predictive dialer to pre-dial all of the phone calls which were then directed to available workstations. The data base was so old and so well-scrubbed, that most reps were lucky if they got 5 calls an hour! (And those 5 calls were junk or wrong numbers). Two of the 15 or so reps actually dozed off while waiting for the next call (you weren't allowed to read or websurf or do anything else at all while "on duty"), which resulted in immediate on-the-spot termination. Within 5 weeks, all of the employees in that group were dismissed. The company got so comfortable shitcanning employees that it got careless. And then one day it was gone.

My neighborhood post office has been without the ability to process credit or debit cards since Tuesday July 26th. This photo was taken today:
An awful ot of people don't carry cash these days - opting to use plastic... how inconvenient is having to use cash you don't have, with no ATM nearby (except for one at the nearby keybank which charges $5 for "foreign" plastic)

The US Postal Service is threatening to shutter poorly-performing post offices. Hmmmm... isn't this what we might call "setting up a deliberate fail" just like the old telemarketing company did?

Tags: ,

Permission to reprint this blog post in whole or in part is hereby granted, provided that the author (or authors) and Dave Lucas are properly cited. Permission to reprint any comments below is granted only for those comments written by Dave Lucas and staff.
Show Comments: OR

No comments:

Post a Comment

Per comment rate: $2
Payable by either clicking the BitCoin "tip me" button or the PayPal "donate" button in the sidebar.

Because, like the fine publication Tablet, whom I borrowed this concept from, I too am committed to bringing you the best, smartest, most enlightening and entertaining reporting and writing I'm able to provide, all free of charge. I take pride in my loyal readership, and I'm thrilled that you choose to engage with me in a way that is both thoughtful and thought-provoking. But the Internet, for all of its wonders, poses challenges to civilized and constructive discussion, allowing vocal—and, often, anonymous—minorities to drag it down with invective (and worse).

I'm asking people who'd like to post comments on my blog to pay a nominal fee—less a paywall than a gesture of your own commitment to the cause of great conversation. All proceeds go to helping me bring you the provocative and/or entertaining articles that brought you here in the first place.

Readers can still interact with me FREE of charge via Facebook comments and Google+ comments! You can also reach me via Twitter @davelucas

I hope this new largely symbolic measure will help create a more pleasant and cultivated environment for all! Those of you who choose to contribute, thanks for your support.


Your comment will appear after you have made your donation.

All IP addresses are logged.

Your comment will not appear immediately as all messages are vetted before publication.

PS - Any more questions? Check out my Policy & Terms of Use FAQ!

Related Posts Plugin for WordPress, Blogger...
Web Analytics