A friend of mine was going crazy - an important meeting was soon to happen via the net - and she couldn't get online - Avast AntiVirus, which had been on her Windows 8 Aspire Netbook since the day she unboxed it, was telling her there was a virus associated with her Virgin Mobile Broadband2Go. She called me just before she was going to run a scan on that USB - good thing she didn't! Avast would have f****d it up beyond repair!
The actual culprit, according to avast, was a debug file which I later ran thru a battery of tests and found it to be totally 100% clean and virus-free! If this has happened to you, read on!
Nope! There is NO virus "on" your Virgin Mobile broadband USB stick. A flaw in the Avast AntiVirus program mistakenly isolates, sandboxes and-or deletes DebugLog.dll --- her's how to put a stop to that (this procedure may be used with other Noavtel/VM files as well!)
(1) Avast panel interfaces may vary - on some you must look for SCRIPT SHIELD SETTINGS - on my WinXP computer the interface resembles the one in the screenshots.
(2) type in the location of the file you want to allow to run - on most computers it is
C:\Program Files\Novatel Wireless\Virgin Mobile\DebugLog.dll
(You may want to verify that via Windows "search" for DebugLog.dll, which is a legitimate windows process used by many applications of Windows operating systems. So it is not a problem in most cases if you see several... if you need to liberate the others you can do so... first you need to give immunity to the Novatel file.)
(3) There is an "add" button at the bottom of the box, click that and then click "ok" - if you don't click both buttons nothing will change. Another variation: Right click your Avast icon (beside the clock). Choose program settings>Scroll down to Exclusions>then add your file!
(4) Take a look into the Debugging function - if you are NOT technical, don't change any settings!
With Virgin's Connection Manager open-and-active (in front of other windows) hover your mouse over the signal strength bars, and then quickly type ##DEBUG on the keyboard and that brings-up the debug panel.
(5) Do you really need an Anti-Virus? Since June, I have had NONE on my $1 Laptop. I did a scan last week and found NOTHING - not a single virus! I have no AV on the machine - I do have an excellent firtewall, and believe me I have seen nights where almost every second, AtGuard is reporting attempts to access my computer by bots, hacker, whatever!